Terms & Conditions
Last updated: May 19, 2023
Guest details and menus selection
- Food menu selection and dietary requirements need to be confirmed in writing at least seven days in advance.
- For all groups of 20 guests and above, a wine pre-selection must be done at least seven days in advance.
- Due to seasonal availability and demand, all our food and drink menus list items and prices may be subject to change without notice.
- If you would like to bring your own cake, a cakeage fee of $5pp applies
- NOLA does not offer BYO; we are fully licenced and have an extended selection of wines, beers, spirits and cocktails
On the day of your function
- We have a grace periode of 15 minutes in case you are running late. The booking may be cancelled thereafter.
- Where no out-by time has been quoted, the space reserved must be vacated by 5pm for lunch reservations and after midnight for dinner reservations.
- While we endeavour to accommodate every request, we can never guarantee space in the bar area before or after a reservation in the restaurant or one of the private dining rooms.
- No decoration or signage can be brought into the venue unless agreed in writing with NOLA’s management.
- The Smokehouse is a table-service area, and drinks cannot be ordered separately at the bar. All food and drinks will be added to the main bill.
- All reservations in the Bar will require one tab to be opened for the whole group/table.
Cancellation
- Any cancellation or partial attendance with less than 48 hours notice will incur a $50pp fee if no minimum spend has been agreed on.
- When a minimum spend has been agreed upon, any cancellation will result in the loss of the deposit.
- Furthermore, cancellations made less than seven days prior to the function date will be charged a cancellation fee equalling the total minimum spend.
- Rescheduling to a different date is considered a cancellation.
- All cancellations must be made in writing at [email protected]
Payment
- Any payment due will be made on the day of the reservation unless agreed otherwise.
- The credit card we have provided may be charged by NOLA in case of any outstanding payment.
- We can split payments into a maximum of 4 equal ways
- A discretionary 10% gratuity applies to all table service
Compliance
- Underage patrons are not allowed in the Bar are unless agreed to prior by NOLA’s management.
- NOLA Smokehouse and Bar is proud of providing responsible service of Alcohol. We reserve the right to remove or have removed any patron from the premises behaving irresponsibly.
- We reserve the right to charge the credit card provided for any damage caused to the venue, AV equipment, or any walk-out.
- Whilst all care will be taken, we assume no responsibility for loss or damage to any property belonging to you, the client or their guests.
Vivid Complimentary Drink Card
- The card entitles the bearer to one complimentary drink from our house wines, beers, sparkling wines and soft drinks.
- The card is non-transferable and cannot be exchanged for cash or any other products or services.
- The card must be presented to the server or bartender at the time of ordering the drink.
- Valid for a limited period as stated on the card itself and cannot be used after the expiration date.